Activating any extra services, such as V+ or On Demand. 6 followers 4 connections. Our Products. We are not open on Saturday or Sundays. I've called the contact centre twice and they can't find any record of a job to c. uk. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. As subject. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. on 09-10-2023 10:12. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Rosie Taggar Employee Engagement and Communications. Back in June 2014, I moved home to a location where VM was unable to provide service. Broadband. Drop us an email at the relevant address above with your business name and company. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. I carefully collected my virgin media equipment and sent the package. Many of the electrical and electronic items that we throw away can. I returned my Virgin media equipment to an O2 store (have the receipt) on 27. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). 00 so why is it that a customer of virgin is offered so much higher. We would like to show you a description here but the site won’t allow us. For collection of equipment under WEEE please click here for more information. customer collections virgin media jobs. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. Find out more about Collections Agent salaries and benefits at Virgin Media. 00. Working hard to help connect the nation, shop our offers and order online. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. 1. Thanks for your post. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. Mon-Sat 9am-5pm. Hello , Thanks for responding. Virgin Media is a telecommunications company. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). The Collections Agent role is open to everyone - simple. Hi there, very sorry to hear this, have you tried ringing our team. Virgin Media Community. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). A €60 fee. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. Today I have had a text and an email saying I haven't returned the kit. Sunday: 8am to 6pm. Equipment collection . on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. When you place your order, we'll let you know. You can see your private messages at the top of the page, in the envelope icon. 50: Based on taking the Big Kahuna Cinema & Sports bundle. Termination date 6 April. Bound on haupt content Accessibility Help . Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Equipment Collections Representative Virgin Media. Full time People enjoy this job; Good employer. My hub and TiVo box were collected by a driver in a Virgin van today. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. Hi all,. Virgin Phone Switchover. Thank you for your post and welcome back to our community forums. here - 5396116. Re: Problems returning my equipment. D01 C9W8. Today I have received an email and a text message regarding the return of my equipment and that they. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. What to View ; Switching ; Virgin Media and O2 ; Help. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. can be some cliques in places but for the most part it wasn;t too bad. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Virgin Media Television;. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Read a summary of the Virgin Media Ireland terms and conditions here. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Chatter and natter. Following the installation and verification of its functionality, you can browse the web or. Reply. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Virgin Media mobile numbers have a separate number to call. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). com) to arrange an appointment for our collection team to come round and pick it up. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. It’s all part of the Virgin Media service. I left Virgin months ago and have arranged for my equipment to be collected. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Hi @JK2000. Virgin Media recycle kit usually comes with a letter. 2 out of 5 stars based on 20 anonymously submitted employee reviews. STOKE ON TRENT. Pay not so good for. Skip to main content Accessibility Help . You may choose to receive a paper bill instead. Committed to add value and raise. Stream from Virgin Media. 1) Yes RJ11 plug to BT socket is the adapter. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Never go for it” Resolved “Over charging” Resolved. You will be part of a stores team providing a materials collection and delivery service,. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. Bishops Stortford. Skip to kopf content Accessibility Help . Home. Our Products. We would like to show you a description here but the site won’t allow us. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. VM sent packaging for equipment which was duly returned. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. They definitely haven't called. The equipment must be in its original box, with all relevant accessories and paperwork included. on 12-11-2022 09:30. My Virgin Media App. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. 5203876. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. Proper breaks; 7. 0 Kudos Reply. Quickstart is the quickest and easiest way to setup our services. This promotion means you won’t pay the usual setup fee of £35. Turn on your TV and get connected. My Virgin Media . Connect25-4022. 0k per year. If there are you can book an engineer online too. I don’t have, have never had and now will never have a virgin media account. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. I’m being called for collections for someone else. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). The only new days offered are unacceptable as I'm in work. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Helps dispense four million medical prescriptions. Step 3. Join to view profile Virgin Media. Hub 5X: up to £85 per unit. Hi @stevedh2. Equipment collection . You've come to the right place. reg number. Equipment Collections Representative Virgin Media. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Equipment Collections Representative Virgin Media. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. My son gave me authority to deal with this on his behalf. Also keep the receipt that you are given for tracking purposes. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. Saturday: 8am to 8pm. In addition, this is not a new problem because. You can also use Parcel Motel to return your equipment, you will be able to. Now not replying to my emails or live messages. Having read some of the posts on this forum I am worried that this is. Returns team were useless for us. on 31-01-2023 17:59. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. We would like to show you a description here but the site won’t allow us. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. SpeedYou can then easily manage your appointment online if you need to make changes. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Options. You can ret. Sign in . Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Step 2: Label your package. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. Browse Virgin Media Virgin Media. Customer Care Advisor at Virgin Media London. Search job titles. As subject. View, change. Find out all you need to know about contract lengths, equipment, cancellation and more. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Virgin Media line rental £19 a month required. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Options. Mon-Sat 9am-5pm. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Thanks,Build the ideal Virgin Media package for your unique needs. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. However since then I have h. ’s lowest prices for fibre optic broadband, TV and phone packages. Once the equipment is returned to us, you'll be refunded the. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. This depends on the equipment you want to recycle. The second method is to send an email to Virgin Media requesting a return kit. HomeI'm sorry if this is the wrong board. You’ll be provided a set number of homes to. 1% worse than the company average rating for salary and benefits. But I'm still a customer. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. They'll text and email you with a delivery date and provide you with a tracking reference number. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. They provide telephone, television and internet services. If we can’t collect it, we’ll send you our free. In a single year our connectivity: Supports 708 million credit and debit card transactions. Booking an engineer is easy with Virgin Media. Chances are they'll flunk handling the complaint, but then. com ) to arrange an appointment for collection team to come round and pick it up. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. I've been waiting in all day for someone from VM to collect my old equipment. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. View company reviews & ratings. We deliver over 140,000 home visits annually in the Republic of. They have been chasing payment directly and through 3 debt collection agencies. Any remaining balance will be applied to subsequent bills until the. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Getting in touch. QuickStart, set up and connections. Virgin Media; My Virgin Media; Shop;. Hi, I was informed that my VM kit will be collected today. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Stores Operative. Gave VM 30 days notice to terminate on 7 March. The equipment is provided for use by residential customers and are for residential, non-commercial use only. All Virgin Media equipment, except the Stream product, require co-ax connection. They’re super knowledgeable on all our products and services. Cost of living crisis. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. on 19-01-2022 12:56. Virgin Media is a telecommunications company. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). Early Disconnection Fees- PAYM & SIM Only Contract. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. This message will be available via the red bar at the top of the page. Standard prices apply from month 13. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. ) of all kit that you are returning. If the equipment was collected then it can take around 7 days or so to be processed on to the account. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. It's an outstanding balance and will just go through the collections process. If you think you’ve used the incorrect bank account details when paying via bank transfer. New owners only seem to want to cut costs, which pulls. 1800 941 114. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. com asking me to book a date for my equipment to be returned. If you want to be on the safe side, email VMEquipmentCollections@actavo. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. We would like to show you a description here but the site won’t allow us. Gateshead Council. I closed my original virgin media account in late February 2022 approximately. You can order prepaid returns packaging on the following page and take it to your local collect plus store. Shop. Full time People enjoy this job; Good employer; Good shift notice. m. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Full-time. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. What to Watch ; Switching ; Virgin Media and O2 ;Build the ideal Virgin Media package for your unique needs. . If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Various cable mediums are used in modern systems to transmit data. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. equipment, enabling us to save space on our fleet. co. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. The answer is yes. £21,968 - £22,369 a year. Mobile Your Account. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. Job description from Virgin Media Salary: £27,500. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. 4. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Anyone can find this group. We would like to show you a description here but the site won’t allow us. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. They provide telephone, television and internet services. Additional. . Networking and WiFi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. 2) Any current/modern standard telephone should work via a hub phone connection. 150 – if you’re calling from a Virgin Media mobile or mobile. m. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. Dave. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. 50) and extra HD box worth £6. After that, it’s just £3 per month (or £30 a year). They will either text or email you (from noreply@contactengine. Public Sector Queries. And Products. Broadband. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Perfect for streaming. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. 28 December 2011 at 1:11PM. on 30-01-2023 13:58. Unique you've got your equipment home, her may need some aid setting she. on 19-01-2022 12:56. Understanding your Virgin Media bill. 1. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. uk. Equipment Collections Representative. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Automatic compensation scheme. The 1st retention person told me that the best they can offer me to keep me is actually £35. Finally passed to Alex who informed me kit was ordered and be here today. This is currently one of the most affordable. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. on 19-11-2022 18:06. I have explained this to every agent and have never been able to get my number removed from the system. Or dial 611 from your Virgin Plus phone. Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. Mbps average. Place. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. com ) to arrange an appointment for collection team to come round and pick it up. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. There are two paths you could take here, both will depend on your having VM broadband. May I ask if you've been able to return the equipment? For more information on this, please read here. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Tanmoy. At this point I sent all my equipment back to virgin (2 tv set top box's. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. Here you’ll find all the help you need for Virgin Media related problems and issues. Account - Cable. Options. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Full time People enjoy this job; Good employer; Good shift notice. You can contact our collector directly on 01.